Customer Responsibility
It is your responsibility to ensure your packages do not contain any of the items on the above lists. In case of any doubt, please contact us prior to shipment and we'll be happy to help. You can get more information here.
Prohibited and Restricted items
The prohibited/restricted items listed below are classified as dangerous goods by most carriers. Therefore, we may not be able to ship them. It is your responsibility to make sure that the packages delivered to our warehouses DO NOT contain any of these items. If they do, your account may be terminated immediately. We may also refuse and/or destroy any such packages without prior notice.
Prohibited Items - Germany
The following items are not accepted for transport under any circumstances:
- Aerosol
- Aftershaves
- Air Bag
- Ammunition
- Animals of any form (alive or dead)
- Any item containing petrol (liquid, gas, or fumes)
- Aromatherapy oil
- Basin
- Battery / Items with batteries shipped via AIR (Deutsche Post DHL)
- Biological samples
- Counterfeit currency
- Dangerous goods
- Driving license and other ID cards/passports
- Explosives
- Filth
- Fire extinguisher
- Flammable liquids (include high % Alcohol)
- Food (incl. retail packed) to the UK
- Fragrance
- Goods from Ethiopia
- Gun (include replicas)
- Hazardous goods
- Human flesh/remains
- Ice / Dry Ice
- Infectious substances
- Ivory
- Knives
- Lighter / Matches
- Magnets
- Meat
- Nail varnish / polish / gel
- Perishable goods (all)
- Plants (dry, wet)
- Powders / crystals
- Tobacco and tobacco products
- Weapons (include replicas)
Restricted Items - Germany
The following items are occasionally restricted by carriers, meaning your preferred carrier may not be able to ship them. Although we are able to ship them in most cases, surcharges may apply in addition to general shipping costs. If you have any questions, please contact us prior to shipment.
- More than 2 devices with batteries (e.g., mobile phones)
What our customers think
because you have the best prices as long as I remember, but in the mean time, I will need to compare your prices, so I would recommend you if the rates are as competitive as I remember
marwan alsrori
I find the service suitable for importers from other countries.
Gerald Monyatsi
Good job guys you held my packages very well this summer i received my goods in time with a little surprise, however don't work anymore with PostNL International 3S they have many bad reviews on Trustpilot and I think they lost my package.
Bempi Me Kheve